UNSW Village

Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in Australia but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in Australia but unfortunately your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation Due to Other Circumstances: If you wish to cancel the booking before checking in the property, you will be released from the contract only after providing a replacement tenant. In case, a replacement tenant is not found, you will not be released from the contract and will be liable to pay the due rent.

  Cancellation under RTA: If you wish to cancel an RTA regulated property, a one-off charge equivalent to two weeks of rent will be applicable at the time of cancellation.
  If you wish to cancel a Non-RTA regulated property, a cancellation fee equivalent to two weeks of rent will be applicable at the time of cancellation.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in Australia is through debit cards, credit cards and bank transfers. Please note that cash and cheques will not be accepted as a payment method.

  Deposit: To confirm the accommodation booking in Australia, you need to pay a fixed amount of deposit. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.