Melbourne Central

Payment & Cancellation Policies

• Residential Agreement Cancellations

  Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between the different Australian States, the student is required to pay the rental due for the term of the Agreement. 

  If the original student wants to cancel their agreement with Iglu and they or Iglu finds a replacement student to take over the balance of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent.

  Students may also cancel an Agreement as part of Iglu’s “No Visa, No Offer, No Pay” option. If students are unable to secure an Australian Visa or have been declined entry to their intended course of study in Australia, they can cancel their booking without charge if they provide us with supporting documentation prior to their lease commencement date.

  Reservation Cancellations

  If you are yet to sign your Residential Agreement, cooling-off periods vary from 4 days to 14. Contact us and ask for more details. 

• You can pay the security deposit or the annual rent using debit or credit cards and through bank transfer.

  
  

  For more details regarding the payment policy, please contact our accommodations team at [email protected]