Bertrand Russell House

Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you successfully secure accommodation in the UK but unfortunately your visa application is rejected, you can cancel the booking. For this, you must inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, the accommodation supplier will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you successfully secure accommodation in the UK but unfortunately your application is rejected by the university, you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, the accommodation supplier will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 7 days of signing the agreement. If you cancel your accommodation in these 7 days, there will be a cancellation fee of GBP 25.

  Cancellation after the cooling-off period: If you decide to cancel your booking after 7 days of signing the agreement then there are different procedures applied depending upon your circumstances. Mentioned below are the general circumstances and the procedure followed by Manor Villages.

  • You fail to receive the grades (first-year undergrad UK students only) - In this case, if you successfully secure accommodation and are not able to attend the affiliated university then you need to send the official written evidence to the property team. The evidence should be obtained from the University / UCAS / relevant Visa authorities and should be submitted on the day the results are being published. If you are successfully able to provide sufficient evidence then, you will become eligible for release from the tenancy agreement.
  • You change your mind / book different accommodation / get accepted onto a placement / any other reason - In these circumstances, the property team will be considering following either one of the two options mentioned below:
    1) Upon request to the property team you will become eligible to be released from the tenancy agreement however, you will forfeit the entire booking fee of GBP 250.

  2) If you are successful in finding a replacement tenant to take over your tenancy then, your booking fee will be refunded to you but after a deduction of GBP 75. The replacement you find should be a student and also should fulfil the requirements as mentioned by the property. The replacement also needs to sign the contract for the entire length of tenancy same as yours and also, needs to secure it by paying the booking fee. Once they sign the contract and pay the booking fee, you will be released from the tenancy agreement.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in the UK is through debit cards, credit cards and bank transfers. Please note that cash and cheques will not be accepted as a payment method.

  Instalments: You need to pay rent either in full or in 3 instalments along with which you should also have a UK-based guarantor. If you want to pay the rent in termly instalments then, you need to have a UK-based guarantor. On the other hand, if you do not have a UK-based guarantor then, you need to pay the year’s rent in advance.

  Deposit: To confirm the accommodation booking in the UK, you need to pay a fixed amount of deposit. Once you start your tenancy, this amount will be used as a deposit throughout the stay. If you fail to continue with the tenancy, this fee will not be refunded. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.