Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send an email with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately, your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send an email with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 7 days of signing the agreement. However, there will be no refund of any deposit paid by you.

  Cancellation after the Cooling Off Period: If you cancel the agreement after 7 days from the date of acceptance, you are liable to pay the full amount of accommodation fees for the remainder of the tenancy term, unless a replacement is found. A replacement must be a student who has not already registered for the same student accommodation.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.  

• Payment Methods: The payment method for booking accommodation in the UK is through debit cards, credit cards, and bank transfers. Please note that cash and cheques will not be accepted as a payment method.

  Instalments: The payment can be made either in full or in instalments. The rent instalments can be paid on a quarterly basis. If you wish to pay your rent on an instalment basis, you can provide a UK-based or international guarantor.

  Deposit: To confirm the accommodation booking in the UK, you need to pay a fixed security deposit amount. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.