Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, the we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, the we will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 7 days of signing your AST. If you cancel your accommodation in these 7 days, you are eligible to get a full refund of the deposit paid.

  Cancellation after the Cooling Off Period: If you decide to cancel your booking after 7 days of signing your AST, you will be required to find your replacement, who in turn will be required to complete the AST and pay the deposit via StuRents. Once the replacement tenant has passed the cooling off period, you will be released from the tenancy.

  Cancellation after Moving into the Accommodation: If you decide to leave the accommodation after moving into the property, you need to contact your owner. He might agree to release you from the tenancy after the below-mentioned conditions are met:

  • You find a suitable replacement to take a new tenancy agreement for your room for the remaining period of your contract.
  • The new tenant must sign an AST with the accommodation, provide the necessary documents, and where suitable must also provide a UK guarantor.
  • Once the new tenant has signed the AST, paid and moved into the accommodation, then only your refund will be processed.

  Cancellation by the Landlord: The terms and conditions of Cloud Student Homes require you to sign your AST within a specified time. If you and your guarantor (if applicable) fail to sign the AST, your AST will be automatically cancelled. If for any reason, the property is unable to provide you with a room, they will contact you as soon as possible detailing the reasons or providing you with an alternative. If the landlord fails to provide an alternative or the alternative is not suitable for you, he will refund you in full.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in the UK is through a debit card from a UK bank account. Please note that cash, credit cards and cheques will not be accepted as a payment method. The rent must be paid before check-in at the property.

  Instalments: You will be given a choice of 4 and 9 instalments and to pay the rent through instalments, you need to set up a Direct Debit from a UK bank account. A Direct Debit mandate will be sent with your AST and rent payment schedule. There is no charge for this service.

  Deposit: In order to secure your room, you will be required to pay a refundable deposit. The deposit money will depend on the room type you are choosing. This might also change on the basis of availability, which will be informed to you by the property manager or property management team.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.