Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation Due to Other Circumstances: If you wish to cancel the booking before checking in the property, you will be released from the contract only after providing a replacement tenant. In case, a replacement tenant is not found, you will not be released from the contract and will be liable to pay the due rent.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: You can pay your rent by logging into the student account. Please note that cash, credit cards, and cheques will not be accepted as a payment method. The rent must be paid before check-in at the property.

  Instalments: The rent instalments can be paid in 3 rounds. If you wish to pay your rent on an instalment basis then you can provide a UK-based guarantor. In case you don’t have a UK-based guarantor, you will be required to pay the rent in full.

  Deposit: In order to secure your room at the accommodation, you will be required to submit a deposit which will be adjusted in the first rent and is non-refundable.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.