Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, the accommodation supplier will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: If you want to cancel your booking, you have 7 calendar days after starting your booking process. You may request to cancel your booking by sending an email or contacting the accommodation team.

  Cancellation after the Cooling Off Period: If you cancel the agreement after 7 days from the date of acceptance, you are liable to pay the full amount of accommodation fees for the remainder of the tenancy term, unless a replacement is found. The replacement student that you find is required to complete the contract and pay his/her deposit. Once they have passed the 7-day cool-off period you will be released from the tenancy.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in the UK is through debit cards, credit cards, and bank transfers. Please note that cash and cheques will not be accepted as a payment method. You need to pay your first installment before moving into the property.

  Instalments: The payment can be made either in full or in instalments. If you wish to pay your rent on an instalment basis, you can provide a UK-based guarantor.

  Deposit: To confirm the accommodation booking in the UK, you need to pay a fixed deposit amount. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.