Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection

  If you are declined a Visa to study in the UK, by UK Visas and Immigration, you may cancel before 16th August 2024. You must provide suitable proof in writing within 48 hours. If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

  Cancellation in Case of University Rejection

  If you have an offer of accommodation and the university application has been rejected, then you can cancel the booking by informing the team with a written confirmation from the university or UCAS letter. If you are declined a place to study at a university located in the same city as your accommodation, you may cancel. You are declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, your place being revoked, or withdrawing from your application or course).

  Cooling Off Period

  You can cancel free of charge if you are within your cooling-off period. Your cooling-off period is 48 hours from the date of booking. If you cancel during this period you are entitled to a refund.

  Once you have booked and your cooling period has elapsed, you are bound into a legal license agreement which requires you to pay for the full period of the license agreement. It is advisable if you are unsure about exam results, receiving your visa, or other conditions on your attending University.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Mode of Payment

  Several methods can be used for the payment procedure. You can use debit cards, credit cards, or bank transfers. When you book your room, you’ll be offered the choice of paying in 1 (Annual) or 4 installments. You’ll pay for the first 2 weeks of your contract when you book – this is the Advance Licence Fee. During the booking process, you’ll be presented with the payment due dates and amounts dependent on the building and installment option that you’ve chosen. When it’s time to pay, you can simply make your payment via card or bank transfer.

  Deposit

  There is no requirement to pay a deposit to the Vita students. However, if any damage occurs while you live in the room, you will be expected to pay for any damages caused before you check out. The Advance Licence Fee payment that you pay when you book your room is a pre-payment of the first 2 weeks of your contract and therefore isn’t refunded at the end of your stay.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.