Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodations team within 14 days of signing the agreement. If you cancel your accommodation in these 14 days, you are eligible to get a full refund of the deposit paid.

  Cancellation after the Cooling Off Period: If you cancel your booking of the accommodation after 14 days of signing the agreement, you are not eligible for a refund of the deposit paid. However, you might get a full refund of the deposit amount paid in the following circumstances:

  • The UK Visa application has been rejected.
  • The application was rejected by the first choice of university.
  • Did not pass the relevant English Language course required by the university.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in the UK is through debit cards, credit cards and bank transfers. Please note that cash and cheques will not be accepted as a payment method.

  Instalments: The rent can be paid on a monthly basis or 3-4 instalments. If you wish to pay your rent on an instalment basis then you can provide a UK-based guarantor or an international guarantor.

  Deposit: To confirm the accommodation booking in the UK, you need to pay a fixed amount of deposit. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.