Hotwells House

Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit. You can sign your contract upto 31st July 2024, but in case of cancellation you need to cancel it within 3 days i.e., cooling period.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 3 days of signing the agreement.

  Cancellation after the Cooling Off Period: If you cancel your booking of the accommodation after 3 days of signing the agreement, you are not eligible for a refund of the deposit paid. However, if you are able to provide your replacement, who in turn will need to complete the contract and pay their deposit, you will be released from the tenancy agreement. Once your replacement has passed the 3-day cooling off period, you will receive a refund.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in the UK is through debit cards, credit cards and bank transfers. Please note that cash and weekly rents will not be accepted as a payment method. The rent must be paid before check-in at the property.

  Deposit: To confirm the accommodation booking in the UK, you need to pay a fixed amount of deposit. This deposit will be protected with MyDeposit and is secured for 30 days under a Tenancy Deposit Scheme. Your deposit will be returned within 30 days of the end of your tenancy. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded.

  Instalments: If you wish to pay your rent in instalments, you will be required to provide a UK-based guarantor. This will allow you to pay your rent in 3 different instalments. In case, you don’t have a UK-based guarantor, you will be required to pay the rent in full.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.