Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, the accommodation supplier will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, the accommodation supplier will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 7 days of signing the agreement. If you cancel your accommodation in these 7 days, you are eligible to get a full refund of the deposit paid. Your refund will be initiated within 10 days of accepting the cancellation.

  Cancellation after the Cooling Off Period: If you cancel your booking of the accommodation after 7 days of signing the agreement, you are not eligible for a refund of the deposit paid. However, if you are able to provide your replacement, who in turn will need to complete the contract and pay their deposit, you will be released from the tenancy agreement. Once your replacement has passed the 7-day cooling off period, you will receive a refund.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: You can pay your rent by logging into the student account. Please note that cash, credit cards and cheques are not accepted as payment methods. The rent must be paid before moving into the property.

  Instalments: The rent can be paid in instalments if you can provide a UK or Scotland guarantor. In this case, you can pay your rent in 4 instalments. If you don’t have a UK-based/Scotland-based guarantor, then you will need to pay your rent in full prior to your arrival.

  Deposit: In order to secure your room you need to pay a deposit which will be adjusted in your rent. The deposit amount will depend on the room type and availability, about which you will be informed by the accommodation team.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.