Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 14 days of signing the agreement. If you cancel your accommodation in these 14 days, you are eligible to get a full refund of the deposit paid. Your refund will be initiated within 10 days of accepting the cancellation.

  Cancellation after the Cooling Off Period: If you cancel your booking of the accommodation after 14 days of signing the agreement, you are not eligible for a refund of the deposit paid. However, if you are able to provide your replacement, who in turn will need to complete the contract and pay their deposit, you will be released from the tenancy agreement. Once your replacement has passed the 14-day cooling off period, you will receive a refund.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: You can pay your rent by logging into the student account. Please note that cash, credit cards, and cheques will not be accepted as a payment method. The rent must be paid before check-in at the property.

  Instalments: The rent instalments can be paid in 3 rounds. If you wish to pay your rent on an instalment basis then you can provide a UK-based guarantor. In case you don’t have a UK-based guarantor, you will be required to pay the rent in full.

  Deposit: To confirm the accommodation booking in the UK, you need to pay a fixed amount of deposit. The deposit will also depend on the type of room you select, which might change due to availability. You will informed regarding this by the accommodation provider team. Please note that the property does a proper inspection after the end of the tenancy period. If there are any damages to the property, some amount might be deducted from the deposit money and in some cases, no amount is refunded. You will get a refund of your deposit within 30 days of the end of your deposit.

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.