Mannequin House

Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you succeed in securing accommodation in the UK but unfortunately your visa application is rejected, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you succeed in securing accommodation in the UK but unfortunately your application is rejected by the university, then you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, the accommodation supplier will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: If you want to cancel your booking, you have 7 calendar days after starting your booking process. You may request to cancel your booking by sending an email or contacting the accommodation team.

  Cancellation after the Cooling Off Period: If you cancel the agreement after 7 days from the date of acceptance, you are liable to pay the full amount of accommodation fees for the remainder of the tenancy term, unless a replacement is found. The replacement student that you find is required to complete the contract and pay his/her deposit. Once they have passed the 7-day cool-off period you will be released from the tenancy.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• International students can pay monthly, termly or annually for long-term bookings without a UK guarantor.