Payment & Cancellation Policies

• Cancellation in Case of Visa Rejection: If you successfully secure accommodation in the UK but unfortunately your visa application is rejected, you can cancel the booking. For this, you must inform the team by writing a confirmation letter issued by the visa authorities. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your visa application. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation in Case of University Rejection: If you successfully secure accommodation in the UK but unfortunately your application is rejected by the university, you can cancel the booking. For this, you need to inform the team by writing a confirmation letter from the university or UCAS letter. Further, you will need to send a mail with properly attached documents within 24-48 hours of receiving a rejection of your application from the university. If you fail to do so, we will not be liable to refund the deposit.

  Cancellation within the Cooling Off Period: You can cancel your booking by sending an email directly to the accommodation team within 5 days of signing the agreement.

  Cancellation in case of other circumstances: Your cancellation will be free of charge meaning your money will be refunded if you are moving to another university in a city where True Student doesn’t provide accommodation.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

• Payment Methods: The payment method for booking accommodation in the UK is through debit cards, credit cards and bank transfers. Please note that cash and cheques will not be accepted as a payment method.

  Instalments: You need to have a UK-based guarantor and pay rent either in monthly or quarterly instalments.

  Deposit: You don’t need to pay any deposit amount, to secure your booking. 

  For more details regarding the payment policy, please contact our accommodations team at [email protected] or at 1800 572 118.