The Pavilion

Payment & Cancellation Policies

• You can cancel your booking by sending an email directly to the accommodation team within 14 days of signing your tenancy agreement. Should you decide to cancel your reservation within these 14 days you will receive a full refund of the deposit amount paid. For reservations made on or after 01st August 2025, your cooling-off period will reduce to 48 hours only from making your reservation. Should you decide to cancel your booking within 48 hours, a full refund of your deposit will be made. Should you wish to cancel after 48 hours the above policy may apply depending on personal circumstances. A loss of deposit may occur. If you decide to cancel your reservation after the 14-day cooling-off period and should any of the following events occur; the below process will come into effect.

  
  

  Your UK Visa application has been denied

  You have failed to obtain the required qualifications to get into your first University ofchoice

  You have failed to pass the relevant English Language course required for University

  Deferment of your University place If you secure your accommodation and then if for any of the reasons stated above are no longer able to attend your chosen higher education, official written evidence from the relevant University and/or UCAS and/or VISA authorities/embassy must be sent directly to the accommodation team within 5 calendar days of you receiving notification of the decision.If sufficient evidence is provided and accepted by the accommodation team, you will be eligible to cancel your tenancy agreement without obligation and the full deposit will be returned.

• There is a £ 250 holding deposit or less. When your tenancy starts, the holding deposit will convert into a refundable damage deposit. All deposits are registered with My Deposit Scheme which is a government accredited Tenancy Deposit Protection Scheme provider. This will be returned after you vacate the room minus any damages. Payment can be made by credit or debit card. Cash and Cheques will not be accepted and will be turned away if presented at site.

  
  

  Our Site may using payment providers such as Stripe, Alipay, WeChat etc. Any deposit paid our Site is held by our payment provider.