True Liverpool

Payment & Cancellation Policies

• Cooling-Off Period

  • Before 31st July 2025: A 5-day cooling-off period applies after signing. Occupation during this period makes the agreement binding immediately.
  • On or After 1st August 2025: No cooling-off period; the agreement is binding upon signature.

  Cancellation Within Cooling-Off Period

  • Tenants can cancel by written notice during the cooling-off period and receive a full rent refund to the original payment account.

  Cancellation After Cooling-Off Period

  • Tenants remain liable for the full tenancy unless they provide proof of specific conditions (e.g., failed academic requirements, visa denial, or relocation to a city without applicable accommodation). Proof must be submitted by 22nd August 2025.

  Replacement Tenant Policy

  • Before Occupation: The landlord may cancel if the tenant finds a replacement, subject to discretion and possible fees.
  • After Occupation: The tenant must organise a replacement and remains liable for rent until the replacement signs and fulfills their obligations.

  Procedure

  • Cancellation requests, with supporting evidence, must be sent to [email protected]
  • Proof of eligibility for cancellation must be provided within 48 hours of the change and no later than 22nd August 2025.

  For more details regarding the cancellation policy, please contact our accommodations team at [email protected] or at 1800 572 118.

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